Questions

Fendo is a Nigerian fintech app: a crypto wallet on one side and freelancer tools on the other. You can hold, deposit, swap and withdraw crypto, buy USDT, USDC, BTC, ETH or SOL with naira, and sell any funded balance to your Nigerian bank account, a coin or naira itself. On top of the wallet sit invoices, retainers, expenses and proof of income. We work with a CBN and SEC compliant licensed partner, which originates every naira payout and is named in our Privacy Policy. Every customer is identity verified.

Yes. Fendo operates within Nigerian law, in partnership with a CBN and SEC compliant exchange that originates every naira payout. We run KYC and AML controls on every account and every transaction.

Fendo is for Nigerian residents who can complete our partner's identity check with a national ID, international passport or driver's licence. The mobile app is free on the App Store and on Google Play.

You can reach our support team through the Contact page on this website. Our team is available Monday to Friday, 8 AM to 8 PM WAT.

Yes. Business accounts that pass an enhanced review can be granted higher limits. Contact our team for enterprise onboarding.

No. Download it and look around first: the wallet, the live market rates and the work screens all open with sample data, marked as such. You create an account when you want to act on something, and identity verification is required before anything can move money. That last part is Nigerian law, not a sales gate.

KYC stands for Know Your Customer. It is the process we use to verify your identity before allowing you to trade. It is required by Nigerian law and protects you and the platform from fraud.

Your date of birth and address, entered in the app, then a valid ID (national ID, international passport or driver's licence) and a liveness check, both completed on our payments partner's secure verification page.

No. Verify your identity once and you can sell. If you ever need more than the standard limits, you can ask for a review of where your money comes from.

Yes. Ask in the app or contact support. A compliance officer reviews where your funds come from, what the account is for and your address, and if it is approved they set a higher limit for your account.

The check on our partner's verification page usually takes a few minutes. Their review can take a little longer, and you will see the status in the app while it is with them.

You can start the check again from the app, and each attempt opens a fresh verification page. If our payments partner refuses you, the app shows you the partner's own reason where one is given. If it is something you can fix, such as a photo that came out unreadable, take the check again. If it stays refused, contact support.

Once your identity is verified you can sell up to $5,000 at a time and $25,000 in any 30 days. Higher limits can be agreed for your account after a review of where your money comes from. For 24 hours after you sign in on a new device, a much lower limit applies, as the Central Bank requires. Your current figures are always shown in the app under transaction limits.

Yes. There is a cap per sale as well as a rolling 30 day total, and the per sale cap is checked first. Splitting a large amount across several sales does not get around the 30 day total. Both are shown in the app.

Yes. The smallest sale is the one whose payout reaches 1,500 naira, all fees included: below that the transfer charges would eat too much of what you were selling. In coin terms the figure moves with the rate, and the amount screen shows it before you can submit. The same 1,500 naira, fees included, is the smallest buy.

Naira is the fiat side. The wallet holds the coins our licensed payments partner lists, each with its own deposit address, and you can swap between them. Buys with naira are USDT, USDC, BTC, ETH and SOL. Selling straight to your bank works for every funded balance except USD: any coin, or naira you already hold.

Yes. Choose the coin and the naira amount, see the rate and our fee before anything moves, pay the temporary account we give you, and the coin lands in your wallet once the payment clears.

Yes. Any coin can be withdrawn on chain to an address you control, on a network that coin supports. The network fee and the minimum are shown before you confirm, and a send needs the same proof of presence as a sale.

The quote shows the exact amount you receive before you confirm: the conversion is priced at the partner rate less our margin, and nothing is added on top of the figure you see. Normal transaction limits apply, and the limits screen in the app shows what applies to you.

A wallet preference. Set the coin you prefer to hold, and a deposit that arrives in anything else is converted into it automatically. Leave it unset and deposits arrive as whatever was sent.

Exchange rates come live from our licensed payments partner and are locked at the moment you confirm a sale. The Naira figure quoted to you is the figure that reaches your bank account.

Our margin is inside the rate, so we add nothing on top of it. Separately, our payments partner charges a fee to send your Naira, and Nigerian law applies a 50 Naira stamp duty to transfers of 10,000 Naira and above. Both come off your payout: what you are shown receiving is what arrives, and the full breakdown is on your receipt. A conversion between coins works the same way: the amount you are shown receiving is the amount that lands in your wallet. The smallest sale or purchase is 1,500 Naira, all fees included.

Only for the moments between converting your crypto and paying your bank. You are owed the full amount at the rate you were shown, and it goes out to your account straight away.

When you sell a funded balance, a coin or naira itself, the naira is paid to the Nigerian bank account you name on the sale. Payout is typically within minutes but may take longer during high-traffic periods. Crypto you are holding can also be sent out on chain, separately.

If a sale fails before your crypto is converted, no naira is sent and the coin stays in your wallet. If it fails after, the naira is owed to you in full and we pay it as soon as the problem is cleared. Check the transaction history for the exact reason, and contact support if the issue persists.

It gives you a wallet for the stablecoin you were paid, turns it into naira in your bank account when you want cash, and keeps the paperwork that being self employed requires: who owes you what, what you have been paid, what it cost you to earn it, and a statement of all of it you can hand to whoever prepares your tax return.

Yes. Add the client once, then raise an invoice for an amount in USDT or USDC with a description and a due date. You can send it as a quote first, and when the client accepts it becomes the invoice with one tap rather than being retyped.

The invoice carries a link you can share. Your client opens it in any browser, with no app and no account, and sees what they owe, what it is for, the wallet address to pay, and whether it has been paid. The address only appears while the sale is still waiting for it.

No. Nothing is ever sent to a client on your behalf. You share the link yourself, in whatever you already use to talk to them. Reminders about an overdue invoice go to you, not to them.

No. Set it up once as a retainer and the invoice is raised on schedule for you.

Yes. The expense log takes a date, what it was for, how much, and a photo of the receipt if you have one. It is your own record and we do not check it, which the statement says plainly, because an accountant needs to know which figures are ours and which are yours.

A PDF of every client invoice payment that settled in a period, with the rate each one executed at, the naira that reached your bank, the tax any client withheld, the transfer charges deducted along the way, and your own expenses. Invoice income is the headline; a separate Crypto disposals section lists your personal sells, so a tax computation never conflates income with money movement. It says what it is and what it is not: a record and one input to a tax return, never a tax computation itself.

Yes. Record the amount against the invoice and keep the credit note reference. The statement then shows gross, the tax withheld and what actually arrived, and lists the deductions one by one so you can chase the credit notes. That tax is already paid on your behalf and it is money at filing, so a statement that only showed what landed would quietly lose it for you.

A second, shorter document for somebody who is not you: a landlord, a lender. It shows what you earned over a period and how many payments there were, and nothing else. No transaction list, no client names, and none of your expenses, because what you spend is nobody else's business.

Yes. A share of our fee on each sale and each buy comes back to you as points, and points are worth one naira each. They are paid out of the fee the transaction actually carries: a trade that cannot carry our fee is declined rather than rewarded, and the smallest transaction is 1,500 naira, all fees included. You can redeem once you have enough, and the balance is on the Rewards screen.

Share your code. When somebody signs up with it, verifies, and completes a qualifying transaction, you both get points. The reward is paid out of what that trade actually earns, so it has to be big enough to carry our fee. That is why the qualifying amount exists, and the app shows you the current figure.

No. It comes out of our margin, not out of what you are paid. The naira figure you are shown before you confirm is the figure that reaches your bank.

Every sale needs proof that you are the one holding the phone: Face ID or fingerprint, or your transaction PIN. An app lock PIN can be set so the app asks before it will even open. Two factor authentication is available and, once you turn it on, it is also required before a sale. Your transaction PIN travels with your account rather than your phone: on a new device you confirm the one you already set, and for the first 24 hours on it the Central Bank requires a much lower limit. Your identity is verified by our licensed payments partner, and every transaction is screened against AML rules before it runs.

It is not compulsory, and you can sell without it. What is always required is proof of presence at the moment of a sale: Face ID or fingerprint, or your transaction PIN if the handset cannot do either or you have switched it off. Turning on two factor authentication adds a second step to sign in and to every sale, and we recommend it. It is also what protects account recovery, because somebody who has your password still cannot pass it.

Every transaction is pre screened against international sanctions lists and our internal AML rules. We screen every verified account against sanctions and politically exposed persons lists, and re screen when a check is more than 180 days old. Suspicious transactions are automatically flagged for compliance review.

If your account or a transaction is flagged, you will be notified. Our compliance team will review the situation and may request additional documentation. Sanctioned accounts are suspended immediately, and an account flagged as politically exposed is put under enhanced monitoring rather than closed.

Yes. Your personal information is encrypted and stored securely in compliance with Nigerian data protection regulations (NDPR). We do not sell your data to third parties. See our Privacy Policy for full details.

Yes. We file the reports applicable Nigerian law requires, including currency transaction reports and suspicious activity reports, to the relevant authorities, as our Privacy Policy describes. Identity and transaction records are retained for the period anti money laundering law sets, which is why a closed account does not erase them.

The Fendo app supports iOS 15.6 or later and Android 7.0 or later. Selling and managing your account happens entirely in the app.

Try closing and reopening the app. If problems persist, contact our support team from the Contact page and we'll help you resolve it.

Yes. You can log into your account on multiple devices. However, each device must complete MFA setup separately for security reasons.

Use "Forgot password" on the sign in screen. We email you a code rather than a link. Enter it, pass two factor authentication if you have it switched on, then set the new password. A forgotten transaction PIN, or two factor authentication on a new phone, works the same way: a code to your email. Sales are paused for 24 hours after any of these resets, and for 7 days we only pay a bank account in your own name or one you have been paid to before. Both are deliberate: that is the window in which somebody who took over an account would try to move money, and it costs a real owner almost nothing.

Because what sits behind the password is money. The code proves you hold the email on the account, two factor proves you hold your phone if you use it, and the pause and the alerts we send to your email and your phone give the real owner time to act if it was not them. If you are locked out and cannot get the code, contact support rather than creating a second account. A second account will be refused, because one verified person may hold one account.

Fendo does not currently offer a public API. Enterprise and B2B partners should contact our business team to discuss integration options.